We’re excited to announce a new partnership with Equals Group, a leading UK fintech delivering smarter payment and expense solutions to businesses worldwide.
Equals Group has engaged Fifty One Degrees for AI Agent Implementation, beginning with an AI-powered SME and Enterprise Client Onboarding Agent. This new agent will automate routine onboarding tasks—accelerating time-to-value, reducing manual overhead, and improving the customer experience.
“We’re excited to be working with Fifty One Degrees. Their work in AI and data is a natural fit for our digital-first approach and will allow us to enhance onboarding efficiency while keeping quality high.” Richard Combes, VP Technology, Equals Group.
The Challenge
Equals Group serves a growing portfolio of SME and enterprise clients with diverse onboarding requirements. The existing process, while robust, involves a number of repetitive tasks across multiple teams—introducing manual effort, longer lead times, and occasional friction for new customers. As demand increases, Equals recognised the need to scale the onboarding journey without compromising on quality or compliance.
Our Approach
Fifty One Degrees is building a bespoke AI Agent to automate key steps in the onboarding process for SME and enterprise customers. The agent will capture information, verify documents and online materials, complete internal workflows, and ensure appropriate checks are actioned—all while integrating seamlessly with Equals’ systems and keeping human teams in the loop where needed.
By combining intelligent process automation and secure integration with internal platforms, the agent will reduce manual burden and streamline the onboarding experience end to end.
The Expected Impact
The AI-powered onboarding agent is expected to deliver measurable improvements across operational efficiency and customer experience. Equals anticipates:
- Faster time-to-onboard for new SME and enterprise clients
- Reduced manual workload across compliance, operations, and account teams
- Scalable onboarding infrastructure that supports future growth
- Consistent, high-quality customer journeys aligned with Equals’ digital-first brand
Fifty One Degrees specialises in helping businesses adopt AI practically and effectively. Its AI Agents automate repetitive tasks, freeing teams to focus on complex, value-adding work. With Equals, that means applying AI where it can create real operational and customer value.
We’re looking forward to building on this first project and exploring further AI opportunities together.
Want to automate your customer journey? Get in touch!
